Terms and Conditions

Choosing the right wig online can be a bit difficult, hence we do offer a Return & Exchange policy on certain occations.

We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cut. We DO NOT ALLOW used items to be returned for the safety and hygiene of our clients.

We offer ONE TIME free return and exchange for our customers who keep their items in original conditions and meanwhile follow our return & exchange process.

25% of your total payment will be charged as a restocking fee for the second time exchange.

NO return & exchange for cap size customized wigs.

We can freely help cancelling your order and changing your order details ONLY if you could contact us within 24 hours of placing your order.

For instock items, we can help cancelling or changing your order any time without any charges before shipping out.

For custom items, 50% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.

And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could email contact@hairturners.com for the details and the possibility at your earliest convenience if you want to do some changes.

NO cancellation and change for shipped out items.

Step 1

Please contact our customer service within 48 hours after you received your package via email at contact@hairturners.com to explain the reason for the return/exchange.

Step 2

Our customer service will process your return/exchange request within 1-3 working days. After the return/exchange request has been authorized, our customer service will send you a Return Authorization Number.

Step 3

Please ship the returned wig back to the address we give you, including the return & exchange form with the Return Authorization (RA) Number. You’re also responsible for the return shipping charge.

We DO NOT accept the return packages without our Return Authorization Numbers.

Please do email us the tracking number to contact@hairturners.com after shipping out your returned package.

Step 4

After receiving the returned package, we’ll arrange the refund within 7 working days if you just request return.